All subscription payments are final and non-refundable. By completing a subscription purchase, you acknowledge and agree that you will not receive a refund for the current billing cycle, even if:

• You cancel your subscription during the billing cycle
• You do not use all allocated AI credits
• You are dissatisfied with the Service (please contact support first)
• You forget to cancel before the renewal date

Outfity provides immediate access to AI credits and premium features upon payment. These credits represent computational resources that are allocated and consumed in real-time. Because the value is delivered instantly upon payment, we are unable to recover the cost once credits are allocated.

While we do not offer refunds, you can cancel your subscription at any time to prevent future charges:

• Cancellation stops the next automatic renewal
• Your access to paid features continues until the end of the current billing cycle
• Any remaining credits can be used until the end of the current billing cycle
• No further charges will be made after cancellation

If you believe you have been charged in error (e.g., duplicate charge, charge after cancellation, or incorrect amount), please contact support within 7 days of the charge. We will investigate and issue a refund for verified billing errors.

To cancel your subscription:

• Tap the user menu (top-right avatar) on mobile or click your profile on desktop
• Select "Cancel subscription" from the menu
• Confirm the cancellation
• You will receive a confirmation email once cancellation is processed

Upgrades: When you upgrade, you are charged a prorated amount for the remaining days in your current cycle. This prorated charge is non-refundable.

Downgrades: Downgrades take effect at the next billing cycle. You are not charged until the renewal date, and the new (lower) price applies from that date forward.

For billing questions or to report a billing error, contact us at [email protected]. Please include your account email and the date of the charge in question.